Thank you for choosing Camacho Foods as your preferred online grocery store. We strive to provide you with high-quality products and exceptional customer service. As part of our commitment to serving you better, we have implemented the following non-refundable policy to ensure clarity and transparency in our business operations. Please read this policy carefully before making a purchase.

  1. Non-Refundable Items: 1.1 All perishable food items, including fresh produce, dairy products, meat, poultry, and seafood, are non-refundable once delivered or picked up by the customer. 1.2 All frozen food items are non-refundable once delivered or picked up by the customer. 1.3 Opened or partially consumed food items cannot be returned or refunded. 1.4 Personal hygiene products, such as toiletries, diapers, and sanitary products, are non-refundable once delivered or picked up by the customer. 1.5 Any customized or personalized items are non-refundable once delivered or picked up by the customer.
  2. Returns and Exchanges: 2.1 Non-perishable items may be eligible for exchange or store credit, subject to the following conditions: – The item must be unused, unopened, and in its original packaging. – A valid proof of purchase, such as an order receipt, must be provided. – The return/exchange request must be made within [number of days] from the date of delivery or pickup.
  3. Damaged or Defective Items: 3.1 In the event that you receive a damaged or defective item, please contact our customer support team within [number of days] from the date of delivery or pickup. 3.2 We may require visual evidence, such as photographs, to validate the claim. 3.3 Our team will assess the situation and, if deemed valid, provide a suitable resolution, which may include replacement, store credit, or refund at our discretion.
  4. Cancellation Policy: 4.1 Once an order has been confirmed and payment has been processed, cancellations are generally not allowed. 4.2 In exceptional cases, cancellations may be considered if the request is made within [number of hours] from the time of placing the order. However, a cancellation fee may be applicable.
  5. Policy Changes: 5.1 Camacho Foods reserves the right to modify or update this non-refundable policy at any time without prior notice. 5.2 Any changes to the policy will be effective immediately upon posting on our website.

By placing an order with Camacho Foods, you acknowledge that you have read, understood, and agreed to abide by the terms and conditions outlined in this non-refundable policy. If you have any questions or concerns, please contact our customer support team for assistance.

Thank you for choosing Camacho Foods. We appreciate your trust and look forward to serving you!

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